How to Send a User a Password Reset
If a member is not receiving the password reset email, administrators have the ability to confirm that the email address on file is correct and send the member a password reset email that contains a link for the member to change their password. To send a new password:
- Enter the search criteria in the User search field provided
- Search criteria is based on entering in the User name, Full Name, Email Address or Member Number
- Click Search
- Click on the pencil icon to the left of their username - this will take you to the user profile
- Confirm that the username and/or email address is correct (based on what information they are being requested to enter for a password reset)
- If the email address is incorrect:
- Log in to the club's A/R system to make the changes and save
- Navigate back to Users and search for the member again
- Ensure the correct email is now chosen (note that it may take a few minutes for the change to process on the website)
- Click Save if any changes were made
- Click Send new password. This will send the member an auto-generated email providing their username and a link to set their password.
This is what the email will look like: