Automatic Push Notification Campaigns

Automatic Push Notifications allow clubs to automatically send targeted messages to members based on their specific characteristics and/or geofence crossings, on a scheduled basis. To receive these notifications, members must be logged into the app and have push notifications enabled for the app on their mobile device; however, the app does not need to be actively open at the time the notification is delivered. This feature is available exclusively to clubs using Clubhouse Online.

Creating Campaigns
Managing Campaigns

Creating Campaigns

To create a campaign, navigate to Club Central and locate the CHO Premium App application.
From the left-hand menu, select the Campaign tab.
By default, this section displays a table with all existing campaigns created by the club.
To initiate a new campaign, select the Create button.

Section 1: Configuring the Campaign Info

This section allows entry of a Name and Description for the campaign. These fields are used for internal identification only and are not visible to notification recipients.

Section 2: Configuring the Content for the Push Notification

This section allows defining the notification content by specifying a Title and Message. An optional URL and Image can also be included to enhance the message.
When adding a URL redirection, if the redirected URL requires third-party login, select the "Require Authentication" checkbox

Section 3: Selecting the Recipients for the Push Notification

This section is used to define the conditions under which a push notification is sent to members. Two types of criteria are available:

Member Info Criteria: Based on attributes such as membership status, type, or member name.
Geolocation Criteria: Based on geofence activity, such as entering or exiting a location.

Geolocation criteria are only available if geolocation functionality has been enabled for the club.

3.1 Configuring a Criterion

To configure a criterion:

Select the required criterion type by using the dropdown menu in the left panel.
After selecting a criterion type, configure the relevant sub-criteria and their fields displayed on the right side.
Once all required fields are checked, click the Apply button to apply the criterion.

To change or delete a criterion:

While a specific sub-criterion is being configured, all other sub-criteria are temporarily disabled.
The Clear button removes all values entered for the current criterion and must be used before selecting a different criterion.
The Cancel button removes a criterion; however, at least one criterion must remain configured at all times.

3.2 Configuring Multiple Criteria:

Each criterion component supports only one sub-criterion at a time.
Use the Add Criteria button to include additional criteria. Each criterion can be renamed using the Edit (pencil) icon.

Example: To send a push notification based on member status:

Select the Member Info criterion type, then choose the Member Status sub-criterion and select the desired statuses.

To send notifications based on both member status and member type, multiple criteria must be created.

3.2 Managing Multiple Criterias: Criteria Logic

Criteria logic defines the behavior of how notifications are triggered when multiple criteria are configured.

3.2.1 Basic Logic (Default)

Using the Basic Logic the AND Logic is applied.
By default, when multiple criteria are configured, the Basic logic / AND logic is applied — meaning all defined conditions must be true for the notification to be sent.

Example: To send a notification when Member Status = Active and Membership Type = No Dues, create two criteria:

One for Member Status = Active
One for Membership Type = No Dues

With Basic logic applied by default, the notification is sent only if both conditions are met.

3.2.2 Advanced Logic

Advanced Logic allows the use of both AND and OR conditions when configuring criteria.
It can be used for simple OR logic, as well as for more complex combinations.
To handle advanced scenarios that involve both AND and OR conditions, select the Add Advanced Criteria Logic option.

Example: To send a notification when (Member Status = Active AND Membership Type = No Dues) OR Membership Type = Honorary Member, create three criteria:

Member Status = Active
Membership Type = No Dues
Membership Type = Honorary Member

Use logic: (1 AND 2) OR 3. The notification will be sent to members who are either Active with No Dues, or have the Honorary Member type.

Section 4: Trigger Frequency

This section defines how often and for how long the club wants to send the push notification.

Campaign Effective Period
Specifies the date range during which the campaign will be active. Push notifications will only be sent within this period.

Frequency Options
Determines how frequently push notifications are triggered when the set conditions are met:

Every Time: Sends a push notification each time the conditions are fulfilled. Available for all criteria types except: Member Info only (e.g: without Geolocation),Geolocation – Geolocation History – Has not been to the club, Geolocation – Geolocation History – Date Range
Once: Sends a push notification only once during the entire campaign period, when the criteria or condition is met. Available for all criteria types.
Daily: Sends a push notification once per day (maximum), if the conditions are met. Available for all criteria types except: Geolocation – Geolocation History – Has not been to the club, Geolocation – Geolocation History – Date Range

Section 5 : Saving the Campaign

After the campaign details are filled, select the Save as Draft button. This enables future edits to the campaign if necessary.
When saved as draft, the campaign status will be set to Draft.
Note: Members will not receive a push notification while the campaign remains in draft status.

When the campaign is ready, to send push notifications to members, select the Save & Publish button.
After saving and publishing, the campaign status will be set to Ongoing.
Note: Once published, members will receive push notifications based on the defined recipient criteria and trigger frequency.

Managing Campaigns

All campaigns that have been created can be found in the main table under the Campaigns tab within the CHO Premium App in Club Central.
From this view, you can monitor campaign status, edit drafts, or review published campaigns as needed.

Section 1: Editing Campaigns

Campaigns can only be edited when the status is set to Draft Status.
To edit, select the desired Draft campaign and click the Edit (pencil) icon.

Campaigns with the status Ongoing Status or Published Campaigns cannot be edited.
To make changes to an ongoing campaign, it is recommended to unpublish the existing campaign and create a new one with the updated configuration.
Note: Previously created campaigns cannot be deleted; they can only be activated or deactivated by changing their publication status to Unpublish.

Section 2: Unpublishing a Campaign

To unpublish a campaign, open the campaign with Ongoing status by clicking the eye icon, then click Unpublish.

Once unpublished, the campaign will stop sending notifications and will no longer be active and is marked as Closed Status.

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