How to Change a Contact's Status to Subscribed

The following items will be found on this page.

• Email Marketing Statuses

• View Email Marketing Status for contacts

• Change Email Marketing Status to Subscribed

  • Fix Soft Bounce

  • Fix Hard Bounce

  • Fix Unsubscribed

Email Marketing Statuses

Campaigner Email Marketing automatically assigns contacts the Subscribed status when they are added to this email marketing module. These are the different email marketing statuses that a contact can have.  If there are issues with an email address or contacts have opted to unsubscribe, they will stop getting emails from the club. 

• Subscribed – Contact can actively receive emails if they are in a list or segment.
• Soft Bounce – Contact has a valid email address, but their inbox is full or having temporary issues and could not receive the last email campaign that was sent to them. Emails will still be sent to contact if they are part of any list or segment.
• Hard Bounce – Contact has an invalid email address, this could be a data entry error or the email is no longer valid. The email marketing module does not attempt to send an email campaign to this contact, even if they are part of any list or segment.
• Unsubscribed - Contact has opted to stop receiving emails that are sent from this email marketing module.
• Pending – Contact has received re-subscribe email, but waiting for contact to click the confirmation link to be Subscribed again.
  • Contact will stay in Pending and won’t receive emails until they click confirmation link in their email.

Contacts that have a Subscribed or Soft Bounce status are referred to as Active contacts in this email marketing system. 
In order to receive emails, the email status has to be Active. If a contact belongs in a list or segment but has a Hard Bounce or Unsubscribed status the system will not attempt to send the contact the email.
 

View Email Marketing Status for Contacts

From the Manage Contacts table the Status column could easily help identify the email marketing status a contact has. 
We suggest the Hard Bounce and Unsubscribe statuses be filtered periodically to identify contacts that will not be receiving campaigns sent from the club.

The instructions below include how to show the Status column in case it is hidden.

1. Log in to website and access Email Marketing Module.
2. Select Contacts > Manage Contacts from the left navigation. 
3. Click gear icon on the right to show/hide columns.
4. Select checkbox beside the field Status (Status = Email Marketing Status).
5. Click Select, to save changes.
6. Status column should now be added to the Manage Contacts table.
7. Options in drop-down box to display contacts in the respective status. 
   • All – Table displays contacts with any status. 
   • Active – Table displays Subscribed and Soft Bounce contacts.
   • Subscribed – Only subscribed contacts will display. 
   • Soft Bounce – Only soft bounce contacts will display. 
   • Hard Bounce – Only hard bounce contacts will display.
   • Unsubscribed – Only unsubscribed contacts will display.
   • Pending – Only pending contacts will display.

Change Email Marketing Status to Subscribed

When a contact has Soft Bounce or Hard Bounce status, administrators can easily fix this by changing the status to Subscribed. However, to properly fix Hard Bounce status, changes have to be completed in the club's accounting system as well.

A bounced status indicates that there is an issue with the email address and it was not able to receive one or more emails. This could be due to many reasons, examples could include but are not limited to an incorrect email address, recipients email account not active, recipients inbox full and cannot accept any emails, problem with the recipients email account/email server, and spam filters.

Fix Soft Bounce

Soft Bounce = contact has a valid email address, but their inbox is full or having temporary issues and could not receive the last email campaign that was sent to them. Emails will still be sent to contact if they are part of any lists or segments.

Soft bounce can easily be fixed by an administrator without having to communicate with the contact.

1. Log in to website and access Email Marketing Module.
2. Select Contacts > Manage Contacts from the left navigation. 
3. Use search box from any column to find contact. 
4. Click contacts email address to view contact details.
5. Select Soft bounce in Email Status field.
6. Select Subscribed from drop-down menu.
7. Click Save And Close.

Fix Hard Bounce

Hard Bounce = Contact has an invalid email address, this could be a data entry error or the email is no longer valid. The email marketing module, does not attempt to send an email campaign to this contact.

In order to fix an email address with Hard Bounce, changes have to be made in both the Campaigner email marketing module and the accounting system. It is recommended that changes be made in the accounting system first but it really doesn't matter which order they are completed in, as long as changes are completed in both.

A. Change in Accounting System

1. Contact member to confirm spelling of email address.
2. Login to accounting system to correct the email address for contact with hard bounce.
   • Jonas = Club Management > Member File > Setup/Edit Members.
   • Encore = Accounts Receivable > Members - General - Core Information Tab.
3. Remember to save changes.

B. Change in Campaigner Email Marketing

1. Log in to website and access Email Marketing Module.
2. Select Contacts > Manage Contacts from the left navigation. 
3. Use search box from any column to find contact. 
4. Click contacts incorrect email address to view contact details.
5. Select Hard bounce in Email Status field.
6. Select Subscribed from drop-down menu.
7. Click Save And Close.

If the email address is proven to be correct, the email may have been placed in your junk/spam folder or is being blocked by spam filters or a quarantine. The contact may need to add the Email Marketing Module as a safe sender and/or have their IT whitelist the address within their SPAM/Quarantine Filters.

• Send this domain to the club IT or member and have them add it to their email programs white list.
• Domain: mailer.clubhouseonline-e3.com
• IP Address: 216.24.225.125, 216.24.225.126

It is also suggested for all our Email Marketing Clients to configure the SPF record for their domain if that domain is indeed being used as the 'From' address within Emails. For more information see Configuring the SPF Record.
 

Fix Unsubscribed

Unsubscribed = Contact has opted to stop receiving emails from the club sent from this email marketing module. Going forward emails will no longer be sent to them using the Campaigner email marketing module, until they go through the confirmation process and have Subscribed status again.
Details on How to Re-Subscribe a Contact