How to Send a User a Password Reset

If a member is not receiving the password reset email, administrators have the ability to confirm that the email address on file is correct and send the member a password reset email that contains a link for the member to change their password.

To send a new password:

1. Log in to the club's ClubHouse Online website with an Administrator user account and access Club Central.
2. From within Club Central, click Planet icon (Open Application List) at the top left.
3. Select User Management > Users from the Applications list.
4. User: Contains - keep the drop-down as Contains, in the box to the right, enter search criteria to find user.
   • Search can be done by: User name, Full Name, Email Address or Member Number.
5. Click Search.
6. Click pencil icon to the left of the username.   
7. In the user profile screen, confirm that the username and/or email address is correct (based on what information they are being requested to enter for a password reset).
   • If the username is incorrect: the Administrator can change the username for the user.
   • If the email address is incorrect:
     1. Log in to the club's accounting system to make the changes and save.
     2. Navigate back to Users and search for the member again.
     3. Ensure the correct email is now chosen (note that it may take a few minutes for the change to process on the website).
8. Click Save if any changes were made.
9. Click Send new password. This will send the member an auto-generated email providing their username and a link to set their password.

This is what the email will look like. User clicks on the link and enters a new password